Privacy Policy rusa55 — Personal Data Protection for Malaysia Members

Welcome to the rusa55 Privacy Policy. This document is designed to provide clarity to all members and visitors of the rusa55 platform on how we manage your personal information with full responsibility and transparency.

Rusa55 is Malaysia's leading online casino and sports betting platform, offering over 1,000 games to players nationwide. In our day-to-day operations, we collect certain personal information necessary to provide you with a seamless, secure, and responsible service.

This Privacy Policy clearly outlines:

• What types of personal information we collect from you.
• How that information is used in the operation of the rusa55 platform.
• With whom your information may be shared and under what circumstances.
• The security measures we take to protect your data.
• Your rights as a data subject and how to exercise them.

By registering and using the rusa55 platform, you agree to the terms set out in this Privacy Policy. This Policy should be read together with the Terms and Conditions rusa55 constitutes the entire agreement between you and our platform.

Rusa55 collects various types of personal information depending on your interactions with our platform. Below are the main categories of data we collect:

A. Account Registration Information

• Full name as it appears on your identification document.
• An active email address and Malaysian mobile number.
• Date of birth for age verification (must be at least 18 years old).
• Your chosen username and password.
• Preferred currency (MYR).

B. Identity Verification Information (KYC)

• Malaysian Identity Card (MyKad) or passport — front and back images.
• A recent bank statement or utility bill as proof of residential address.
• A selfie holding your identity document for basic biometric verification.

C. Financial Information

• Bank account number or digital wallet details (TnG eWallet, GrabPay) registered in your account.
• Deposit and withdrawal transaction history.
• Wagering records and gaming activity.

D. Technical & Usage Data

• IP address and device information (device type, operating system, web browser).
• Login session data including date, time, and approximate geographic location.
• Game activity logs and game preferences.
• Cookie information and device identifiers.

The personal data we collect is used in a limited and clearly defined manner solely to enable rusa55 to operate effectively and deliver the best experience to you. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and managing your rusa55 member account, including login, account security and profile settings.
• Payment Processing: Processing deposits, verifying transactions and executing withdrawals to the payment method registered in your account.
• KYC & AML Compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements mandated by regulatory authorities.
• Fraud Prevention: Monitoring account activity to detect and prevent fraud, unauthorised access and platform abuse.
• Customer Support: Handling enquiries, complaints and assistance requests you submit through our support channels.
• Platform Communications: Sending important notifications about your account, transactions, promotions and policy updates via email or SMS.
• Platform Enhancements: Analysing usage patterns in aggregate (not individually) to improve platform performance, user interface and game quality.
• Responsible Gaming: Detecting signs of gambling-related issues and providing appropriate intervention to protect member wellbeing.

Rusa55 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited situations where your data may be shared with the following parties:

• Payment Service Providers: Payment gateways, banks, and digital wallet providers that process your transactions — only information necessary to complete the transaction is shared.
• Game Software Providers: Third-party game providers may receive game session data necessary to ensure games function correctly.
• Legal Authorities: rusa55 will comply with any valid court orders, writs, or legal requirements to disclose account information to Malaysian authorities.
• Fraud Prevention: In cases of suspected fraud, certain information may be shared with relevant law enforcement agencies or financial regulatory bodies.
• Analytics Services: Anonymised and aggregated usage data (not identifiable to any individual) may be shared with analytics services for platform improvement purposes.

All third parties working with rusa55 are bound by strict data protection agreements and are only permitted to use your data for specified purposes. They may not use your data for their own or any other party's purposes.

The security of your personal data is a top priority at rusa55. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, loss or damage.

The technical and organisational security measures we implement include:

• 256-bit SSL/TLS Encryption for all communications between your browser/app and the rusa55 server.
• Data-at-rest encryption for all sensitive records stored in our database.
• Role-based access control (RBAC) — staff may only access data required for their job responsibilities.
• 24/7 Monitoring against systems to detect and respond to any security threats promptly.
• Penetration testing periodically by independent security experts.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of protection.
• Data backup that is secure and recurring to ensure data recovery in the event of technical disruption.

Rusa55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several categories of cookies:

• Essential Cookies (Required): Required for core platform functions such as maintaining your login session and account security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent — to help us improve it. This data is aggregated and non-identifiable.
• Functional Cookies: Remembering your preferences such as language, display settings and game choices to provide a more personalised experience.
• Marketing Cookies (Optional): Enables us to display more relevant ads to you based on your interests and platform activity. These cookies require your consent.

You can manage your cookie preferences through your web browser or app settings. Please note that disabling certain cookies may affect the functionality of the rusa55 platform.

Rusa55 respects your rights over your personal data. You have the following rights, which can be exercised at any time by contacting our support team:

To exercise any of the above rights, contact the rusa55 customer support team via 24/7 Live Chat. We will process your request within 30 days from the date of receipt.

Rusa55 retains your personal data only for as long as necessary for the stated purposes, or as required by law. Below are our general data retention period guidelines:

• Active Account Data: Retained for the duration your account remains active and for up to seven (7) years after account closure to meet financial legal requirements.
• Transaction Records: Retained for seven (7) years in compliance with Malaysian accounting and tax legal requirements.
• KYC Documents: Retained for five (5) years after the business relationship ends, in compliance with AML legislation.
• Activity & Security Logs: Retained for two (2) years for security investigation and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be identified as belonging to any specific individual.

The rusa55 platform is strictly for users aged 18 years and above only. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.

Rusa55 enforces strict age verification procedures during registration and the KYC process. Should we find that an account has been registered by a minor, the account will be closed immediately and all related data will be deleted.

Rusa55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or data protection enhancements. All amendments will take effect upon publication of the new version on this page.

For material amendments — changes that significantly affect how we use your data — we will provide advance notice through:

• Notification emails sent to the email address registered to your account.
• In-platform notifications on rusa55 when you log in.
• An announcement on the platform's main page at least 14 days before the amendment takes effect.

Continued use of the rusa55 platform after the effective date of any amendment is considered acceptance of the revised policy. The latest amendment date will always be displayed at the top of this page.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the rusa55 team through the following channels:

• Live Chat 24/7: The fastest way — click the chat icon at the bottom corner of the rusa55 platform.
• Privacy Email: [email protected] — for specific enquiries relating to privacy and data rights.
• FAQ Page: Visit FAQ page for answers to common questions about your account and privacy.

Our team operates 24 hours a day, 7 days a week and will respond within a reasonable timeframe. For formal data rights requests, we are committed to responding within 30 business days.